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Provides an overview incident management in ServiceNow Express, with a closer look at the daily tasks involved.
Applies to the Helsinki release of ServiceNow Express. May apply to future releases as well.
This video covers:
0:21 Creating an incident
2:06 Working on an incident
3:46 Resolving/closing an incident
4:19 Creating a problem or change from an incident
5:07 Creating a Knowledge Base (KB) article from an incident
For more information on ServiceNow Express, see:
ServiceNow Express product documentation:
Express Documentation: https://express.servicenow.com/support/documentation/
ServiceNow Express Videos: https://express.servicenow.com/support/videos/
ServiceNow Express Blogs: https://express.servicenow.com/support/blogs/
ServiceNow Express Forums:
For general information about ServiceNow, visit: http://www.servicenow.com/
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