Mapping Variables to table fields (Catalog Items)

29 votes
Created in Customize and Configure 15
Eric Stein
ServiceNow Customer

Allow mapping of variables to table fields on a catalog item similar to how its done on a record producer

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15 Comments Reply

Jon Wentz ServiceNow Customer
OK, got ahead of myself on that last post (not unusual) ... obviously business rules aren't going to work, because the data you're trying to take action on (when other than string type) is stuck in that variables "blob."
Jon Wentz ServiceNow Customer
I'm going to try the workaround, but the limitation of string field only will likely be onerous.   To fully implement would require business rules that evaluate the contents of any other types of fields you might want to capture, and the subsequent pasting of appropriate values into string fields that can then be mapped .. a quagmire requiring tons of time.
Jon Wentz ServiceNow Customer
I enthusiastically and adamantly add my vote to this one.   Conditional execution plans will be nice, but the ability to transfer variable data to the requested item record is key.   Otherwise, you can't report on this data, or display it in lists, etc.
Silvia Gal ServiceNow Customer
This workaround is not working for me. It's fills the requested item with the variable reference id.
Silvia Gal ServiceNow Customer
Allow mapping of variables to table fields on a catalog item similar to how its done on a record producer and we need this functionality ASAP otherwise how we can do a workaround. I can't find out a solution. Please advise. Thanks.
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