Learn How to Implement ServiceNow Express Like a Pro

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Are you planning to roll out ServiceNow Express to your organization in the near future? Have you thought about the scope of your implementation and mapped out its dependencies? Maybe you plan to deploy only a couple of applications initially, and then expand to other processes further down the line.

No matter your implementation scenario, sometimes it’s helpful to know all of your options so that you can plan for the smoothest deployment possible.

On February 15th, we held an interactive webinar focused completely on ServiceNow Express implementation best practices and tips. During this live broadcast, experts from the Remote Services and Customer Experience teams were on hand to answer your pressing implementation questions. They educated the audience on the complete implementation process, how to prepare, how long you should expect it to take, and what to do once you go live. Our experts also shared valuable resources to help guide and/or expedite your implementation journey.

Check out the on-demand webinar to find out if you’re on the right path for implementation!


Featured Speakers

Ricky Urdaneta

Ricky Urdaneta is a Remote Services NPI lead at ServiceNow. Ricky has several years of global project deployment experience and has been with ServiceNow for 3+ years. He has worked directly with ServiceNow customers and partners, leading over 200 deployments. Ricky maintains his certification for ITIL, and Certified Scrum Master (CSM) from the Scrum Alliance.




Alessandro AppianiAlessandro Appiani is an ITSM Customer Success Manager at ServiceNow. Alessandro has 20+ years of experience in enterprise software, mainly in customer-facing roles. He’s been with ServiceNow for about a year, and his current focus is to improve the overall experience for ITSM customers by aligning internal processes and external resources.

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Thank you all who attended today, we hope the webinar was useful and gave you an idea of how to best plan and run an Express implementation. For those interested in the presentation slides, they can be found here. And here are some of the resources we mentioned in the webinar: for a comprehensive overview of the Express platform, use the "Start Here" section on this site; for go-live communications and ways to improve adoption within your organization, check the Champion Enablement site; to get the full list of webinars from the ITSM Customer Experience team, look on the ITSM Guides space, under the Webinars section.
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