IT issues are the nightmare of every business. Something breaks, it takes time to diagnose the problem, and multiple teams must collaborate to find a solution. Worse yet, the customer experience can suffer if the problem isn’t resolved quickly. Communication can be tough, especially when teams use different systems to…

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Are you planning to roll out ServiceNow Express to your organization in the near future? Have you thought about the scope of your implementation and mapped out its dependencies? Maybe you plan to deploy only a couple of applications initially, and then expand to other processes further down the line….

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You may have heard that, starting with the Istanbul release, ServiceNow Express customers will have the opportunity to purchase non-production instances. So what is a “non-production” instance, exactly? A non-production instance is a completely private environment with cloned down configurations from YOUR production instance. In short, it’s a safe place…

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ITSM Guides

Back in December, we launched the ITSM Guides, a new space on the ITSM Community focused on providing clear answers to common questions related to the ServiceNow platform. You will find a collection of resources, clearly organized by topic and designed to help you locate relevant information. We started with…

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With the launch of Istanbul, Express customers can now easily and quickly install and start using use pre-built, ServiceNow-certified integrations from Technology Partners. Express Certified Integrations undergo a comprehensive series of tests, reviews, and demos defined by  ServiceNow and executed by the Technology partner,  to ensure platform security, performance, and…

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Starting with Istanbul, Express customers will have the opportunity to self-select an earlier timeframe for upgrading to the next release. Were you one of the hundreds of attendees on our latest release webinar? Perhaps you learned about a great new feature, and you want to upgrade as soon as possible….

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The latest release—Istanbul—from ServiceNow Express is here, offering new innovations and functionality aimed at simplifying your daily work. Advancements from the release will have your IT organization delivering services faster and with more confidence than ever before. Here are some of the highlights: Certified Integrations: Integrate with speed and confidence…

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Templates in ServiceNow Express are a powerful way to quickly set fields with predefined values and information. But did you know they can also include child task records, linked by the ‘Parent’ field? By following the three steps below, you can easily link child task records to a parent record…

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One of the great parts of ServiceNow Express is its quick and easy ability to create new custom applications. Although Express is provisioned with ITIL focused IT applications such as Incident, Problem, Change, & the CMDB, many organizations want to take the same benefits Express offers, and apply them to a…

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With Single Sign-On (SSO) in Express, your organization can manage authentication via SAML 2.0 and utilize one or more Identity Providers (IdP). One of the great features of SSO via SAML is the ability to auto-provision users. Auto-provisioning ensures that users who successfully use SSO to sign into your instance…

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You and your team have put in hard work around your ServiceNow Express implementation, so why not share the happy news of go-live with the rest of your organization? Besides informing colleagues of your team’s accomplishments, communicating your go-live can do wonders to drive end user adoption. To make this…

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For those maturing beyond incident and problem to the Change Management in Express may find themselves running into situations where a release is required to track a bundle of changes. With Express and table creation, setting up a standardized format in which to track releases can be quickly accomplished. Create…

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ServiceNow Express is a great way to begin tracking your contract information in a contextual manner. The platform can be used from very lightweight to very standardized data entry. Let’s take a look at two popular methods to managing the contract data. I. Tracking contract documents directly on the CI…

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With a CMDB integrated into service desk incident, problem, and change functions, it becomes very easy to track the performance of your IT vendors. ServiceNow Express comes ready to track your vendor data, with only a few configurations required to easily track your vendors. On a configuration item form, such as…

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We’re gearing up for one of the most exciting times of the year to be a ServiceNow customer, partner, or employee. That’s right—Knowledge17 is on the horizon, and we’re gathering session proposals from customers and partners around the globe.   Unlike other vendor or industry events you may have attended,…

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