The Okta plugin was created before Helsinki in order to set up Okta as a singular Identity Provider for ServiceNow. However, with the advent Helsinki, the Multi SSO plugin was released which allowed customers to configure multiple Identity Providers which utilized SAML (Secure Access Markup Language). Configuration or IdPs with Multi SSO is a…

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ServiceNow Express, although the ‘miniaturized’ version of our Enterprise platform, is filled with nuances and seemingly hidden settings that if only you knew… well let’s just say these are must-knows. Along the ways of testing and double or even triple checking customer settings, you start to discover properties and settings that,…

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Increased productivity really is this simple: Receive a notification when action is needed. The following are a few, easily configurable notifications that keep you in the loop with what your end users are requesting or if they have been locked out of the system. Rather than digging around for external emails or checking…

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ServiceNow partner Workato offers a great integration between Express and Twilio. Most people associate customer service with automated phone menus, long wait times, and bad hold music. But customer service doesn’t have to be unpleasant for the customer or for the agent. Allowing people to text their issues to Customer…

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Is your IT department on slack? ServiceNow partner Workato provides a workbot for quick interactions between the systems. Providing good customer service is difficult when you don’t have access to the most up-to-date information. Searching for tickets or incident reports wastes valuable time and can frustrate the most experienced of…

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IT issues are the nightmare of every business. Something breaks, it takes time to diagnose the problem, and multiple teams must collaborate to find a solution. Worse yet, the customer experience can suffer if the problem isn’t resolved quickly. Communication can be tough, especially when teams use different systems to…

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Are you planning to roll out ServiceNow Express to your organization in the near future? Have you thought about the scope of your implementation and mapped out its dependencies? Maybe you plan to deploy only a couple of applications initially, and then expand to other processes further down the line….

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You may have heard that, starting with the Istanbul release, ServiceNow Express customers will have the opportunity to purchase non-production instances. So what is a “non-production” instance, exactly? A non-production instance is a completely private environment with cloned down configurations from YOUR production instance. In short, it’s a safe place…

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ITSM Guides

Back in December, we launched the ITSM Guides, a new space on the ITSM Community focused on providing clear answers to common questions related to the ServiceNow platform. You will find a collection of resources, clearly organized by topic and designed to help you locate relevant information. We started with…

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With the launch of Istanbul, Express customers can now easily and quickly install and start using use pre-built, ServiceNow-certified integrations from Technology Partners. Express Certified Integrations undergo a comprehensive series of tests, reviews, and demos defined by  ServiceNow and executed by the Technology partner,  to ensure platform security, performance, and…

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Starting with Istanbul, Express customers will have the opportunity to self-select an earlier timeframe for upgrading to the next release. Were you one of the hundreds of attendees on our latest release webinar? Perhaps you learned about a great new feature, and you want to upgrade as soon as possible….

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The latest release—Istanbul—from ServiceNow Express is here, offering new innovations and functionality aimed at simplifying your daily work. Advancements from the release will have your IT organization delivering services faster and with more confidence than ever before. Here are some of the highlights: Certified Integrations: Integrate with speed and confidence…

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Templates in ServiceNow Express are a powerful way to quickly set fields with predefined values and information. But did you know they can also include child task records, linked by the ‘Parent’ field? By following the three steps below, you can easily link child task records to a parent record…

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One of the great parts of ServiceNow Express is its quick and easy ability to create new custom applications. Although Express is provisioned with ITIL focused IT applications such as Incident, Problem, Change, & the CMDB, many organizations want to take the same benefits Express offers, and apply them to a…

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With Single Sign-On (SSO) in Express, your organization can manage authentication via SAML 2.0 and utilize one or more Identity Providers (IdP). One of the great features of SSO via SAML is the ability to auto-provision users. Auto-provisioning ensures that users who successfully use SSO to sign into your instance…

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