SCCM integration for Express

What is SCCM? System Center Configuration Manager (SCCM, also known as ConfigMgr), formerly Systems Management Server (SMS), is a systems management software product developed by Microsoft for managing large groups of computers running Windows NT, Windows Embedded, macOS (OS X), Linux or UNIX, as well as Windows Phone, Symbian, iOS and Android mobile operating systems. The Configuration Manager provides remote control, patch management, software distribution, operating system deployment, network access protection…

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There have been several times where a customer has created an incident asking us how to get their Knowledge Base articles into the News Gadget (commonly referred to as the News Widget). The News Gadget gives admins the ability to create ‘announcements’ which are KB Articles that show up and…

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Do you want to easily sync user records from your existing LDAP server to a ServiceNow instance? Would you like your users to log in to ServiceNow instance with just their Active Directory credentials? If your answer is yes, LDAP integration within the Express platform is the right choice for you. This…

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The objective of this blog is to better understand the service level agreement (SLA) engine used in Express so we can learn how to set the optimal conditions to drive the Escalation states and have the expected Duration and SLA Due time measurements. Start, Pause, Un-Pause, (please don’t) Stop Switching…

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Since the release of Istanbul (Patch 1 Hot Fix 1) for Express, non-production instances are now offered to customers for the purposes of testing configurations, cloning and testing before an upgrade. With a non-production instance, you will be able clone your production instance to your non-production instance on demand. What is System…

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The Okta plugin was created before Helsinki in order to set up Okta as a singular Identity Provider for ServiceNow. However, with the advent Helsinki, the Multi SSO plugin was released which allowed customers to configure multiple Identity Providers which utilized SAML (Secure Access Markup Language). Configuration or IdPs with Multi SSO is a…

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ServiceNow Express, although the ‘miniaturized’ version of our Enterprise platform, is filled with nuances and seemingly hidden settings that if only you knew… well let’s just say these are must-knows. Along the ways of testing and double or even triple checking customer settings, you start to discover properties and settings that,…

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Increased productivity really is this simple: Receive a notification when action is needed. The following are a few, easily configurable notifications that keep you in the loop with what your end users are requesting or if they have been locked out of the system. Rather than digging around for external emails or checking…

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ServiceNow partner Workato offers a great integration between Express and Twilio. Most people associate customer service with automated phone menus, long wait times, and bad hold music. But customer service doesn’t have to be unpleasant for the customer or for the agent. Allowing people to text their issues to Customer…

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Is your IT department on slack? ServiceNow partner Workato provides a workbot for quick interactions between the systems. Providing good customer service is difficult when you don’t have access to the most up-to-date information. Searching for tickets or incident reports wastes valuable time and can frustrate the most experienced of…

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IT issues are the nightmare of every business. Something breaks, it takes time to diagnose the problem, and multiple teams must collaborate to find a solution. Worse yet, the customer experience can suffer if the problem isn’t resolved quickly. Communication can be tough, especially when teams use different systems to…

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Are you planning to roll out ServiceNow Express to your organization in the near future? Have you thought about the scope of your implementation and mapped out its dependencies? Maybe you plan to deploy only a couple of applications initially, and then expand to other processes further down the line….

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